This Terms of Sale (“Agreement”) applies to the purchases you make through PENG & LEUNG website and that link to this Agreement (“Sites”). This Agreement is a legal agreement between you and PENG & LEUNG Ltd. and its corporate affiliates, subsidiaries, and divisions as may change from time to time (collectively, “ PENG & LEUNG,” “ P&L,” “we,” “us,” and “our”). This Agreement applies to the purchases of products and/or services (“Products”) on or through the Sites. Based on your territory and/or the delivery territory of the Products, a different version of these Terms of Sale may apply. If this is the case, such different version will be presented to you on the Sites at the point of purchase.
Terms of Sale
PLEASE READ THIS AGREEMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS. BY PURCHASING A PRODUCT ON THE SITES, YOU ARE ALSO BOUND BY THE PENG & LEUNG PRIVACY POLICY AND TERMS OF USE, WHICH ARE INCORPORATED HEREIN BY REFERENCE. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT ORDER/KEEP YOUR PRODUCTS.
1. Company Information
These general terms and conditions of sale (the “General Terms and Conditions of Sale”) are those of PENG & LEUNG Ltd., with registered office at 128 City Road, London, EC1V 2NX, United Kingdom, with company number 14397387. Email: support@pengleung.com.
2. General
The General Terms and Conditions of Sale shall apply to any online sales by PENG & LEUNG of any products offered for sale on its website www.pengleung.com (the “Website”) to final consumers, excluding the application of any other conditions, in particular those in force in retail stores.
The General Terms and Conditions of Sale applicable to a sale are those in force at the time of ordering.
The customer should read these terms carefully before submitting his order to us. These terms tell the customer who PENG & LEUNG are, how PENG & LEUNG will provide products to the customer, how the customer and PENG & LEUNG may change or end the contract, what to do if there is a problem and other important information. If the customer thinks that there is a mistake in these terms, please contact PENG & LEUNG to discuss.
Deviating general terms and conditions shall only be valid if the parties agreed on them.
PENG & LEUNG reserves the right to change the General Terms and Conditions of Sale at any time, the new General Terms and Conditions of Sale being applicable to any offer or order made after effectiveness of such change.
The General Terms and Conditions of Sale in force are accessible at any time on the Website.
Unless otherwise evidenced, the data registered on the Website constitute the evidence of all transactions between PENG & LEUNG and its customers with regard to sales made via the Website.
The Website is displayed in English.
3. Price and Availability
Some of the Products featured on the Sites are displayed for promotional purposes only and may not be available for purchase through the Sites. All Products offered for purchase on the Sites are subject to availability. The prices stated for such Products are subject to change without notice. Any PENG & LEUNG publication may include technical inaccuracies or typographical errors. PENG & LEUNG shall not be held responsible for any pricing, typographical, or other errors in such publications. Changes may be periodically made to these publications. These changes will be incorporated in new editions of these publications. PENG & LEUNG may make improvements and/or changes in the products and/or the programs described in these publications at any time without notice.
4. Ordering process
4.1 Product selection
Any orders via PENG & LEUNG’s online shop shall exclusively be made on the Website.
The customer selects the products by clicking on the “Order online/Add to Cart” button and pursues his navigation by clicking on “Continue Shopping”.
The customer may, at any time, see the selected products in his shopping cart by clicking on “See Details/My cart” and consult the payment options offered by Bose as well as the delivery costs and times.
4.2 Registration of the order
After having selected the product(s), the customer checks the details of his order and the price to be paid and corrects his eventual errors before confirming the order.
The customer enters the information that is necessary for the correct delivery of his order and, then, should read these terms of use as well as PENG & LEUNG’s privacy statement carefully before submitting his order to us.
The customer is then invited to select the chosen payment option and to enter the corresponding information.
4.3 Final validation of the order
At the end of the ordering process, the customer accepts the “General Terms and Conditions of Sale” by clicking on the appropriate box and definitively confirms his order by clicking on the “Proceed to payment” button. After confirmation of the customer’s order and willingness to pay, PENG & LEUNG sends the customer an electronic acceptance of the order. The contract of sale is then definitively concluded.
The conditions of an order may change as long as PENG & LEUNG has not confirmed the order.
Any change in the order by the customer after any possible change in PENG & LEUNG prices will automatically result in the application of the new prices.
PENG & LEUNG reserves the right to refuse any order. In such cases, an e-mail will be sent to the customer using the e-mail address communicated by this customer instead of sending an acceptance of the offer.
5. Right of withdrawal
5.1 Right and time of withdrawal
The customer is entitled to return the product ordered within a maximum period of 7 calendar days from the product receipt date.
The product must be returned in its original condition with its original packaging and all tags & accessories attached.
In the unfortunate and unlikely event of carrier damage, the client must notify PENG & LEUNG within a maximum period of 7 calendar days from the product receipt date. Our customer support team will be in contact to arrange for an exchange.
Please kindly note that the following products are not accepted for returns & exchanges:
- Tailor-made or personalised products
- Products with precious materials such as Gold, Silver, Platinum and Jewellery.
5.2 Conditions governing the exercise of the right of withdrawal
To exercise his right to withdraw, the customer must notify his intention to withdraw to PENG & LEUNG before the expiry of the applicable withdrawal period. Therefore he may use especially the following methods:
- By sending an unambiguous declaration expressing clearly his intention to withdraw, by e-mail to the following address: support@pengleung.com
For any information on the conditions of withdrawal, the customer can contact Bose’s Customer service at support@pengleung.com.
6. Return and Reimbursement
The customer has an additional seven (7) - day period starting from the notification of his intention to withdraw to PENG & LEUNG, to send back the products, at customer’s expenses and under customer’s responsibility, by postal service to the address provided by PENG & LEUNG customer support team.
In any case, to be reimbursed, the products must be returned in such condition and as duly packed as can be reasonably expected taking into account that the customer only has the right to check the product to the extent he could have done it when buying in a physical store, together with their purchase invoice or a copy of such invoice in case of partial return. PENG & LEUNG reserves the right to reduce its amount if the serial number is lacking due to a reason arising in the sphere of the customer and which is not triggered by a review of the product in the same way as could have be done in a physical store.
Please kindly note that the following products are not accepted for returns & exchanges:
- Tailor-made or personalised products
- Products with precious materials such as Gold, Silver, Platinum and Jewellery.
7. Prices
The customer is invoiced at the prices and the currency indicated on the Website and agreed in the contract of sale.
Unless otherwise expressly indicated in writing by PENG & LEUNG at the time of the definitive validation of the order, the prices include the standard taxes and packaging costs, delivery costs excluded, PENG & LEUNG reserving its right to choose the means of transportation.
In case the customer wants the products to be delivered with a specific mean of transportation, the transport costs will be subject to a separate agreement and invoice, without any reduction in the prices of the products.
8. Product availability
The product and price offerings are in force as long as they appear on the Website, within the limits of available stocks.
Mistakes or changes may exceptionally occur. In the event of unavailability of any product after ordering, the customer is informed per e-mail (or mail if he/she has not provided any e-mail address) of the unavailability of the product(s) and of the delivery of a partial order or the cancellation of the order.
In case of complete or partial cancellation of the order due to unavailability, the amounts corresponding to the unavailable products will not be debited from the customer’s bank account. If the amounts have already been debited, the customer will be reimbursed the amounts paid for the unavailable products within thirty (30) days.
9. Delivery
Enjoy complimentary express delivery on all orders. We aim to dispatch all orders (except tailor-made orders and pre-orders) within 48 hours, not including Saturdays and Sundays.
In the rare occasion that one of our shipping carriers does not deliver correctly or in a timely manner, we are not liable for missed deliveries for slow or late package shipments due to circumstances beyond our control including but not limited to unexpected carrier delivery delays; weather-related delays; mechanical-related delays; 'Signature Required' package drop-off enforcement; missed delivery hang-tag notifications; local non-availability of package delivery speed; incorrectly entered shipping information, or missed driver package 'drop-off' by recipient.
Customer is responsible for checking the conformity of the products and the state of their packaging at the time of delivery and taking action against the carrier.
In case of any deterioration of the product, customer must without fail:
- Report the damage on the delivery note submitted by the carrier;
- Send to carrier a registered letter with acknowledgement of receipt within a maximum of three (3) days from the date of delivery;
- Send PENG & LEUNG, at the same time, a copy of the above mentioned letter as well as of the delivery note, to the following email address: support@pengleung.com
11. Product Compliance
PENG & LEUNG undertakes to reimburse or exchange the products that are not compliant with the order. The customer will report any possible detectable deviation and return the product(s) to PENG & LEUNG, which will exchange or reimburse the product(s) as agreed with the customer in the respective case at hand. If the returned products are incomplete, soiled or damaged to a wider extent, they will not be taken over by PENG & LEUNG.
In the unfortunate and unlikely event of carrier damage, the client must notify PENG & LEUNG within a maximum period of 7 calendar days from the product receipt date. Our customer support team will be in contact to arrange for an exchange.
Please kindly note that the following products are not accepted for returns & exchanges:
- Tailor-made or personalised products
- Products with precious materials such as Gold, Silver, Platinum and Jewellery.
12. Payment options
The products will be paid online by credit card (Visa, Mastercard, American Express) or Paypal. The customer will first select the chosen method of payment.
For a payment by credit card, after having selected the chosen type of card, the customer must enter the number of his credit card, its expiration date and the last three numbers on the back of the card.
The order will be shipped once the customer’s payment is received by our accounting department in accordance with the usual delivery times indicated at Article 9 of the General Terms and Conditions of Sale.
13. Disclosure of Personal Information
Payments made by credit card on the Website are operated by the secure payment company Adyen. In order to confirm the transaction, any customer must accept the transfer and the storage of their financial data, name, address, and any other information necessary to the secure payment company Adyen.
The collection of some elements from your personal data is a mandatory requirement for this purpose. Without this data, your transaction could be delayed or rendered impossible and your order cancelled.
This data is intended for the authorised departments of the Adyen entities involved in such processing, and for the merchant, as well as for any third party whose involvement is required to ensure the smooth operation of the payment process and the functioning of the services offered.